HOW TO START A RETURN
1. Chat with us to initiate your return.
2. Return instructions will be replied once receive your request.
3. Ship your item to designated address and give us the documents related to the return following our return instructions.
4. Once the package is received your return will be completed.
The following information are required when you reflect the problem:
- Order number
- Items number
- Image of defective items if possible
1. All return requests must be initiated within 30 days your package has been delivered.
2. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
3. Bodysuits, lingerie, swimwear, jewelry, and accessories cannot be returned or exchanged, unless there is a quality issue.
4. Items with non-returnable marks and free gifts cannot be returned.
5. We do not accept returned items that have been sent back without proper returns requests.
6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
Note: The original shipping fee and Shipping Guarantee are non-refundable.
If you have any question , please feel free to contact us: